EI OVERVIEW
EQ TESTING
EI COURSES
Our trainers and coaches
FAQ
CONTACT
CONTACT
 
 
 
Boost Your Business
with
emotinal Intelligence...

-Understand Yourself
-Understand Customer
-Understand Staff
-Understand Boss
-Understand Personality
 Styles
 
 
 
 
-Empathy                                    Check Score    Reset Score

For every item in each of the tests choose one answer by circling option A, B or C. Remember, in the cause of accuracy of assessment, you should circle the action closest to what you would do, or have been doing. Do not opt for what you now think is the best or most admirable thing to do. After all, to want to put yourself in the most favourable light is hardly an emotionally intelligent way of responding. A key is provided at the end of the tests, which will enable you to score your answers.


Test 1

  1. You notice that a member of your group who is usually bright and cheerful has become quiet and withdrawn. How do you respond?
    Reason that the change in mood has nothing to do with you and that the person will       probably revert to normal behaviour without any interference from you.
    Ask other members of the group if someone will have a word.
    Find an occasion to talk to the person one-to-one; voice your concerns about his or her       well being and ask if there is anything you can do to help.
  2. You are at a party. A close friend who has been quiet all evening suddenly breaks down in tears. How do you respond?
    Go to the friend and offer 'tea and sympathy' away from the gaze of other people.
    Tell the friend to stop making such a fuss as his or her behaviour is embarrassing you in       front of other people.
    Ignore the friend; move to another part of the room.

  3. You and the others in your group are due to give an important presentation, and you observe that one of the group who is due to take a lead role is becoming extremely
    agitated. How do you respond?
    Offer to change roles with the person concerned.
    Open up a conversation with the person; say that you are beginning to feel the strain       of the occasion and ask how he or she is coping.
    Put it down to a case of 'stage fright' and disregard the signals you are getting.

  4. You know that it is easy to 'wind up' a colleague if you press the right buttons when the time is right. The time seems to be right. How do you respond?
    Succumb to the temptation to play to the crowd by winding up the colleague.
    Having read the signs, try to take action such as distracting attention away from the       person concerned in an attempt to defuse the situation.
    Stand back and enjoy watching somebody else do the winding up for you.

  5. You have a hunch that something is troubling someone who is close to you. How do you respond?
    Trust your inner feelings and try to find a way of broaching the subject with the person       concerned.
    Wait for the person to say or do something first to confirm your suspicions, then act       accordingly.
    Dismiss your inner feelings and do nothing on the grounds that your hunch could be       wrong.

  6. Although nothing has been said exactly, you sense that for some reason you have offended a small group of your friends or colleagues. How do you respond?
    Think back carefully over your actions to see if you can put your finger on what it might       be that you have done to upset them.
    Say to them that you sense that something is affecting your relationship with them and       that you are sorry if it proves to be your fault. Ask if you can all talk about it.
    Shrug the whole thing off reasoning that it's too late to do anything about it and it's       their problem anyway.

 

Test 2

  1. You have been asked to pass on to a colleague an unexpected piece of bad news of a personal nature. How do you respond?
    Get it over with as soon as you can - find the colleague and come straight out with the       bad news.
    Put off doing it by trying to persuade somebody else to do it for you.
    Find the person straight away and break the news as gently as possible, and then       provide what support you can.

  2. You receive a text message inviting you and a close friend who is not with you at the time to go out for the evening. How do you respond?
    Send an immediate message back saying that you will give them a definite answer as       soon as you have contacted your friend.
    Reply immediately saying that you will definitely go and that your friend mayor may not       be with you.
    Send a message back straight away saying that both you and your friend are glad to       accept the invitation.

  3. You have worked hard on a project that is near completion and a colleague suggests that it would have been better had you done it differently. How do you respond?
    Tell your colleague not to interfere with something forn which you have responsibility.
    Listen politely to what the person has to say and then complete the project as you       originally intended.
    Listen carefully to what the person has to say and then reexamine your plans for the       completion of the project, making such changes as you consider necessary.

  4. At the last minute you are offered a single ticket for an event you have been longing to attend. If you accept, it will mean cancelling a commitment you have made to attend a party for a close friend. How do you respond?
    Turn down the offer, but make sure that your friend knows how noble you have been       not to cancel at short notice.
    Don't hesitate - accept the ticket and go to the event.
    Turn down the offer and attend the party without saying anything about the event.
  5. You are out clothes-shopping with a new friend who keeps on buying garments that you think are very unflattering. How do you respond?
    Ask your friend if they would mind if you suggested some alternative items of clothing       to consider.
    Don't interfere, reasoning that it is no concern of yours what your friend chooses to       buy.
    Tell the friend in no uncertain terms how awful you think the clothes look.
  6. You are in a public place where other people are sitting talking or quietly reading newspapers or magazines and you receive a call on your mobile. How do you respond?
    Switch off the dial tone and move to a place where you can deal with the call without       disturbing other people.
    Deal with the call as if you were on your own in private and leave the mobile switched       on to receive incoming calls when you have finished.
    Deal with the call as you normally would and then shut off your mobile.

 

Test 3

  1. Some members of your team are performing below their potential and below what is needed if the team is to be successful. How do you respond?
    Seek every opportunity to praise their efforts.
    Reason that they will know that they are not performing to the standard required and       will do something about it themselves.
    Find an occasion to discuss the contribution they are making to the team and       encourage them to set themselves new goals.

  2. You observe a colleague handling a situation badly and you are worried about the consequences. How do you respond?
    Intervene and take immediate responsibility for the situation, while saying little by way       of explanation to the person concerned.
    Do nothing at the time, but resolve to do your best to pick up the pieces as soon as       possible.
    Make your presence known to all concerned and ask if you can assist your colleague in       any way. Discuss the lessons that can be learnt from the way you both handled the       situation.

  3. As part of a training exercise a member of your team has given a presentation and it is your job to provide some oneto-one feedback. How do you respond?
    Ask the person to evaluate their own performance, offering your own comments and       observations as and when appropriate.
    Concentrate on highlighting the good things you noted.
    Try to give a rounded set of comments about the presentation by balancing praise with       criticism.

  4. You have been given a piece of work that you consider to be seriously sub-standard. How do you respond?
    Hand it back and demand that it be redone as soon as possible, adding that this is the       last chance to get it right. .
    Make a note of all the errors and weaknesses and go through those with the person       concerned before they correct the piece of work.
    Invite the person to do a self-evaluation of the piece of work and then discuss it with       the person, providing feedback as and when appropriate and concluding with an agreed       list of action points.

  5. Someone at an adjacent workstation is having difficulty coping with the new computer software, thus holding up the work of the team. How do you respond?
    Give verbal instructions to the person concerned as to how he or she should proceed       and then get on with your own work.
    Recognize the importance of the task to the team; drop what you are doing       immediately; take over the job and do it yourself.
    Ask the person to explain what it is that is causing the problem and then sit beside       them for a short time while he or she works, providing coaching as and when       appropriate.

  6. A colleague has made a big effort to organize an event that proved to be highly successful. You had no chance to congratulate the person before you left. How do you respond?
    Assume that other people will have voiced their appreciation and offered their       congratulations.
    Make a mental note to say 'Thanks and well done' next time you meet.
    Send an e-mail to your colleague as soon as you can, praising his or her efforts.

 

Test 4

  1. As you approach a small group of people you hardly know, they stop talking to each other just as you are about to join them. How do you respond?
    Jokingly accuse them of talking about somebody behind their back - possibly you - and       see how they respond.
    Carry on as if you hadn't noticed anything unusual about their behaviour.
    Assume that they were having a private conversation, apologize for interrupting, and       ask if it's all right for you to join them.

  2. You are due to visit a club or organization you have never visited before and someone who knows it well offers to tell you 'all there is to know about it'. How do you respond?
    Turn down the offer on the grounds that it will be better to find out for yourself at first       hand.
    Accept the offer, but keep an open mind on what the person has to say until you have       had a chance to compare it with information from other sources.
    Reluctantly accept the offer, but view with deep distrust everything the person says.

  3. You find that for no apparent reason a group that you have just joined is turning down all your ideas. How do you respond?
    Stop coming up with new ideas, reasoning, 'Why waste my time?'
    Try to come up with even better ideas than before.
    Try to think of ways in which you can gain support for your ideas with influential       individuals within the group.
  4. You have recently joined a new organization and keep running into unexpected difficulties over how things should be done even though you have followed 'official' procedures. How do you respond?
    Experiment with doing things your own way based on your own previous expenence.
    Seek out advice from colleagues with a reputation within the organization for 'getting       things done'.
    Continue to 'go by the book' and be prepared to put up with the frustration.
  5. You have joined a group or organization because you were attracted by its policy on equal treatment for its members, but in reality find that it is not strictly applied in all cases. How do you respond?
    As a matter of principle, resign from the group or organization as soon as you can,       telling everybody why you are leaving.
    Make sure that you personally behave in ways that comply with the official policy on this       matter and draw the attention of the 'powers that be' to the mismatch between policy       and practice.
    Live with the situation, arguing that if people are unhappy at the way they are being       treated, they can either complain or resign.
  6. You have been invited to join a group that can help your career. Outwardly the group seems to be warm and friendly but you sense that beneath the surface this may not be the case. How do you respond?
    Take the group at face value - assume that these people are as warm and friendly as       they appear to be.
    Tell yourself that it does not matter what the others are really like because you are       going to look after your own interests.
    Proceed with caution, giving yourself time to find out more about the friendship       patterns within the group.