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For every item in each of the tests choose one answer by circling option A, B or C. Remember, in the cause of accuracy of assessment, you should circle the action closest to what you would do, or have been doing. Do not opt for what you now think is the best or most admirable thing to do. After all, to want to put yourself in the most favourable light is hardly an emotionally intelligent way of responding. A key is provided at the end of the tests, which will enable you to score your answers. 


Test 1

  1. You see an item in a mail order catalogue or on a Web site that you badly want but cannot really afford. What do you do?
    Go ahead and buy it regardless.
    Forget about it for the time being. .
    Dither about buying it but say to yourself, 'I can always return it'.

  2. Tragically, a child chokes on a piece of a toy and dies. What is your first reaction to this news item?
    'Toys are so shoddy these days; I bet it was from China.'
    'What could the parents have been thinking?'
    'What a terrible tragedy for the parents.'

  3. There is something you think you require but don't need for at least a few days. What do you do?
    Go out more or less immediately to get it.
    Phone the shop and have it put to one side.
    Visit the shop in a few days' time, when convenient.

  4. You see a news item that puts someone in a bad light. It could be a rock star alleged to be drunk on a transatlantic flight. How do you respond?
    Say to yourself, 'There's no smoke without fire'.
    Wait until more facts come out.
    Believe the worst.

  5. You have a run-in with someone in a meeting. Afterwards, you are cross. What do you do?
    Ring the person up straight away and have it out on the phone.
    Put down in writing why you are cross.
    Wait until the next time you meet that person and have it out then.

  6. A public figure you dislike apparently does something that puts that person in a good light. How do you respond?
    Say to yourself, 'Let's see what happens'.
    Say to yourself that it's a flash in the pan.
    Admit to yourself that you are pleasantly surprised.



Test 2

  1. You are on holiday. It is raining when it is supposed to be sunny. How do you respond?
    Moan until the cows come home to whoever will listen.
    Write cards home saying that it is lovely weather for the ducks.
    Find things to do where the rain does not spoil your pleasure.

  2. Someone persists in calling you by a name you would rather not be called by, like a nickname you once had and thought you had lost. How do you respond?
    Treat the whole thing as childish.
    Make remarks the other person can hear without addressing her directly.
    Call that person to her face by a name you know she would rather not be called.

  3. You are driving on a dual carriageway where trucks - as they do - keep coming out and slowing down vehicles in the outside lane. How do you respond?
    Accept the situation and sit tight.
    When you come alongside the offending trucks, give them a blast on the horn.
    Gesticulate to all and sundry that you are not happy.

  4. Someone whose work you like says he or she can't do a job for you for three months - because of having too much on, etc. How do you respond?
    Pester the person to do the work sooner.
    Wait the three months.
    Find someone else to do the work.

  5. You are kept waiting in an airport shuttle bus for another passenger who is late. How do you respond?
    Ask the driver repeatedly how long he or she will wait before leaving.
    Sit back and read your book.
    Make pointed remarks to the other passengers when the latecomer arrives.

  6. You are in a queue. Another, parallel queue seems to be moving faster. How do you respond?
    Stay in your queue and wait your turn.
    Stay in your queue but look pointedly and repeatedly at your watch.
    Switch to the other queue, disturbing others in the process.

Test 3

  1. Someone you work alongside is under-performing and needs to be told. What do you do?
    Leave it to someone else, like your boss, to have a word.
    Tell the person in no uncertain terms to improve and say that you are not there to       carry him or her.
    Speak to the person, pointing out what the problem is and how it needs to be       addressed.

  2. You are in a department store trying to pay for your purchases. There is a long queue and only one person serving. How do you react?
    Shout out to the person serving for more staff to be called.
    When you reach the counter ask politely why more staff can't be put on when there is       such a long queue.
    When you reach the counter say pointedly that you have waited so long that you       thought you would have to pay in euros.

  3. You are served the wrong food in a restaurant. You are given something you never eat. How do you respond?
    Push the offending food to one side and eat the rest telling the waiter when he asks       that the food was fine.
    Draw the waiter to one side and explain quietly what has happened.
    Voice your displeasure so that everyone around hears.

  4. You are in a cinema. Some people are whispering in the row behind you. It is bothering you. What do you do?
    Turn your head slightly to one side and make a loud 'shush' noise.
    Turn round and ask them if they would mind keeping quiet because they are spoiling       the film for you.
    Say nothing and hope they will stop.

  5. You book into a hotel and find that the staff have overlooked your reservation although it turns out to be on the system. At first, the receptionist says that you can't be fitted in but later offers you a room in an annexe some way away. What do you do?
    Say that you can't believe the way you are being treated and that you will certainly       never use this hotel again.
    Say that you booked the room and want what you booked a room on this site - asking       the receptionist to find one, please.
    Take the room in the annexe.

  6. You believe that a superior treated you unfairly in front of your colleagues. What do you do?
    Make a point of snubbing the superior the next time you are together.
    Let it go, believing that it won't happen again.
    Explain to the superior the source of your grievance and say that you are looking for an       apology.


Test 4

  1. You want to go to bed but the group you are with is having a good time and wants to stay up. How do you respond?
    Find a way of staying up until everyone is ready for bed.
    Go to bed with earplugs or whatever, and try to sleep.
    Go to bed, fail to sleep and get up to complain about the noise they are making.

  2. You are interested in a cosmetic operation but are told that the outcome is uncertain and that the operation is not recommended to anyone who is risk-averse. How do you respond?
    Go ahead with the operation and then complain when it goes wrong.
    Wait until the success of the operation is more certain.
    Ask yourself whether you really need the operation.

  3. You are with a group who want to eat Chinese food. You really don't like Chinese food. What do you do?
    Refuse point-blank to eat Chinese.
    Try strenuously to persuade the rest of the group to eat elsewhere.
    Eat Chinese with the group but get them to promise to let you choose where to eat       the next time you go out together.

  4. There is a house in a village you would like to buy but you have just realized that the heating fuel in the village is oil, not gas. You are not sure you like oil; it seems to be messy. How do you proceed?
    Withdraw from the purchase of the property.
    Try to haggle on the price using oil as the reason.
    Review your reasons for wanting the house in the first place, asking yourself whether       oil is really such a drawback and what compensations might outweigh it.

  5. There is an event in southern Greece you would very much like to attend but you do not like flying. What do you do?
    Abandon the idea.
    Dismiss your fear of flying, bite the bullet, and fly.
    Determine to drive, however time-consuming and inconvenient.

  6. You are with a group that is following a pre-published programme. You, however, have things you would like to do while you are on this trip. How do you respond?
    Criticize some of the activities in the presence of group members.
    Keep to the programme and resolve to return without the company of an organized       group.
    Mix the programme and your activities even though doing that will bother the group       leader and some of the group members.